Privacy Policy

When you use Zengwa Mission Connect, we may collect information that you voluntarily provide to us, information generated through your use of our services, and information required to process donations, sponsorships, applications, and communications.

Information you provide

• Name and contact information.
• Email address and telephone number.
• Billing or donation information.
• Account credentials where an account is created.
• Volunteer or sponsorship application information.
• Messages, prayer requests, enquiries, and other communications.

Information collected automatically

We may collect limited technical information such as your IP address, browser type, device information, pages visited, and approximate usage information to maintain security, improve performance, and understand how our platform is used.

Information collected through the platform may be used for the following purposes:

• Processing and confirming donations.
• Providing donation receipts and transaction records.
• Managing child sponsorship relationships.
• Managing volunteer applications and participation.
• Responding to enquiries and support requests.
• Sending ministry, project, campaign, or event updates.
• Improving the security and functionality of the platform.
• Preventing fraud, abuse, and unauthorized activity.
• Meeting applicable legal and regulatory requirements.

Zengwa Mission Connect may support payment services including M-Pesa, card payments, and other third-party payment providers.

Payment information may be processed directly by the relevant payment provider. We do not intend to store complete payment card credentials on our servers.

Payment providers may have their own privacy policies and terms. You should review the applicable provider's policies before completing a transaction.

Zengwa Mission Connect may use cookies and similar technologies to maintain essential functionality, improve security, remember preferences, and understand website usage.

Where analytics or non-essential technologies are introduced, the platform should provide appropriate controls where required by applicable law.

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the platform, including payment processors, hosting providers, email providers, security services, and technical service providers.

Information may also be disclosed where required by law, court order, regulatory authority, or where reasonably necessary to protect the rights, safety, and security of Zengwa Mission Connect, its users, donors, beneficiaries, or partners.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include encrypted connections, access controls, authentication mechanisms, monitoring, backups, and restricted administrative access.

However, no internet-based service can guarantee absolute security. Users should therefore avoid sending sensitive information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, resolve disputes, enforce agreements, or meet legal and regulatory obligations.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of where appropriate.

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is being used.

Requests should be made using the contact information provided below.

Zengwa Mission Connect may support child sponsorship and education initiatives. Because information relating to children requires additional care, child-related personal information should only be collected, processed, displayed, or shared for legitimate ministry and organizational purposes and with appropriate authorization.

Public-facing child profiles should avoid unnecessarily exposing sensitive personal information.

The platform may contain links to external websites, payment services, social platforms, or other third-party services.

Zengwa Mission Connect is not responsible for the privacy practices of third-party websites or services. Their own privacy policies apply when you interact with them.

Some service providers used by the platform may process or store information outside Kenya. Where this occurs, reasonable measures should be taken to ensure that personal information receives appropriate protection in accordance with applicable privacy and data protection requirements.

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When significant changes are made, the updated policy will be published on this page with a revised effective date.

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Zengwa Mission Connect through the official contact channels provided on our website.